Account Related
1. Is it necessary to have an Account to place an Order?

No, you can Order as a Guest without creating an Account. However, creating an Account has benefits listed below.

2. What are the benefits of creating an Account?

There are several benefits of creating an Account, including:

  1. Your billing / shipping information will be saved, and checkout will be faster.
  2. You will be able to view your previous Order history.
  3. An Account is required to facilitate returns & Order cancelations.
  4. Account holders will remain up to date with latest promotions & newsletters.
3. How do I make an Account?

Simply click on ‘Create an Account’, enter the required details & submit the form.

4. I have forgotten my password

Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’
Click on the link you receive on your email address and enter your new password.

5. How do I get sale or promotional messages from Rohnaz Fashion?

Click here to subscribe to our newsletter to receive updates on sales & promotions.

Orders
1. How can I place an Order?

Select your products from the www.rohnazonline.com and click Add to Bag
Once you have added all your desired items to your Shopping Bag, follow these instructions:
If you are a registered customer,

  1. Make sure you are signed in using the Sign In link
  2. Click on the ‘Shopping Bag’ button and proceed to checkout.
  3. Select address and click Next
  4. Select payment method

For credit card payments, follow the on-screen instructions

  1. Click on ‘Place Order’
  2. Enter the OTP code sent to you as an SMS on the website
  3. If you are unable to confirm via OTP code, you will receive a confirmation call
  4. Check your email for a Sales Order Summary

If you are not a registered customer,

  1. Click on the ‘Shopping Bag’ button and proceed to checkout
  2. Enter all your required shipping and billing information

For credit card payments, follow the on-screen instructions

  1. Click on ‘Place Order’
  2. Enter the OTP code sent to you as an SMS on the website
  3. If you are unable to confirm via OTP code, you will receive a confirmation call
  4. Check your email for a Sales Order Summary
2. I haven’t received an OTP code to confirm my Order

In case you are unable to receive an OTP code, then you will receive an automated call from Rohnaz Fashion through which you can confirm your Order. In case of no confirmation call, fill out the form on our Technical Support Tab and our Customer Service representative will reach out to you. You may also reach out to us at 03217499879.

3. How do I search for an item on the website?

Click on the search icon ???? on the top right of the website.
Enter the item code you are looking for and press Enter on your keyboard.

4. Can I reserve my Order online?

Unfortunately, you cannot reserve your Order online.

5. How will I know if Rohnaz Fashion has received my Order?

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please Contact Customer Services.

6. Can I modify an Order after placing it?

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.

7. How can I check the status of my Order?

You click on the Track Your Order link to track the status of your Order.

Technical Support
1. I am unable to sign-up

Click here to fill out the form on our Technical Support page and our Customer Service representative will reach out to you. Meanwhile, you can place your Order as a Guest without creating an Account.

  1. Click on ‘Place Order’
  2. Enter the OTP code sent to you as an SMS on the website
  3. If you are unable to confirm via OTP code, you will receive a confirmation call
  4. Check your email for a Sales Order Summary
2. I am unable to sign-in to my Account

In case you are not able to sign-in,

  1. Reset your password and try signing-in again. If this still does not work,
  2. Fill out the form on our Technical Support page and our representative will contact you.
  3. You can also call us 03217499879